Service Manager Access can be granted by your VBOS administrator. This feature can be granted on a location-by-location basis. App users - Adding, editing roles & deleting users.
Check for malfunctioning devices
As a Service Manager you check for devices that may not be working as expected. The physical color displayed on the VBOS hub is checked against the status in the database, and if there is a continuous mismatch, that VBOS device will be shown in the Malfunctions list.
As a Service Manager, you will see 'Malfunctions' in your header of tabs. Click on this tab to check for devices.
If none of your VBOS devices are showing a mismatch, you'll see 'No results found'.
If there is a mismatch, you will see an orange triangle with an exclamation mark on that icon.
Locate the VBOS device and troubleshoot further by powering the VBOS device off and back on. Once rebooted, test further with Blinking Light (connectivity diagnostics). If there is no change, please contact officespacessupport@vodafone.com for further assistance.