FAQs

SETUP APP

• I cannot login to the setup app

  • Both the password AND the username are case sensitive. So if you signed up with "UserName@domain.com", make sure you sign in with that exact spelling. 

  • Your login credentials have expired, contact an administrator support to renew your credentials.
    
    

• I cannot scan/edit an Office Dot

  • If you have an Android phone, make sure you have NFC enabled. (article on NFC scanning).

  • Make sure you have a strong cellular / WiFi connection.
    
    

• My iOS setup app does not have all tools
  Up until now (15-04-21) the Android setup app has more functionality than the iOS setup app. Namely, Sensor Pairing, Diagnostics, and Swap.
  
  

• I do not see all my organization's locations
  Contact your administrator to assign you with the correct setup app rights for multiple locations in Control Center.
  
  

• When do I use the Sticker tool?
  This tool is only for V1 NFC-stickers or if a sticker needs to be reprogrammed. All current Office Spaces NFC stickers come pre-configured.
  
  

• I get an "organization not allowed (number)" error message after scanning
  You're not an admin in Control Center for location (number) that the Office Dot is assigned to.

CONTROL CENTER

• I don't see the floors I made in the app
  Empty floors / zones do not show. A zone and floor should contain at least one Office Dot in order to be visible.
  
  

• I cannot login to the Control Center

  • Both the password AND the username are case sensitive. So if you signed up with "UserName@domain.com", make sure you sign in with that exact spelling. 

  • Your login credentials have expired, contact an administrator support to renew your credentials.
    
    

• What are floors, zones and clusters?
  These two articles explain this in detail:
  Floors and Zones
  Zones and Clusters
  
  

• Can I use the login credentials for the setup app
  Yes, the login credentials for the setup app and the Control Center are the same
  
  

• How long are guest invites valid?
  For now, guest invites are active for 1 year. If you wish to have a user invited for a shorter period of time. Delete his invite when needed.
  
  

• Can I delete a broken Office Dot from my company?
  You cannot delete Office Dots but only move them. Feel free to replace the Office Dot with a new one and copy the current settings using the swap function.

HARDWARE

• How do I pair a sensor?
  Pairing a sensor
  
  

• Does the sensor check attendance?
  No, the sensor only measures anonymous occupancy of the workplace. A 1= in use, a 0=not in use. It checks every ~few min
  
  

• Can I use multiple sensors with 1 Office Dot?
  No, for every sensor you need one Office Dot.
  
  

• The Office Dot does not turn green after powering up.

  • Option 1. Unplug the Office Dot, wait 5 seconds, and power it up again.

  • Option 2. Replace the 5v Adapter with another one.

  • Option 3. Move the Office Dot to another area and see if it connects there.
  • Option 4. Replace the Office Dot.