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Login issues

  • Updated

This article will walk you through the steps to follow if you are not receiving the login email for Office Spaces. Check the following items:

  • Check your spam/junk mailbox for the login email.
  • Check you are entering the correct work email address (i.e. user@company.com).
  • Check you are trying to log in to the correct Office Spaces App (End user app, not the Setup ap app)

Then follow the below steps:

  1. Log in with your company email (i.e. user@company.com).

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  2. After sending the login email you can double check where the email was sent. Additionally, you can choose to send a new email by clicking "Resend Email".

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  3. Check your inbox for the email and follow the steps on the email.

  4. If you are still not logged in or having further issues, please contact the Office Spaces Administrator in your company.
    • If you are not automatically added to your company after login, the email you used for login is not connected to your company (i.e. user@company.com).
    • If you are not receiving the email, the email may be being blocked by the network or email provider.
    • If you have requested the login email several times, please ensure you allow enough time to receive the latest email and use the latest code to activate your login.